ABOUT ROOM

What room amenities are available?

Shampoo, conditioner, body soap, toothpaste set, razor, cotton swab, hair dryer, pot, bath towel, face towel, and nightwear are available. Also, Toothpaste sets, razors, cotton swabs, hairbrushes, etc. are available at the “Amenity Station” in the lobby.
*Nightwear is to be worn only in the room.

What items are available for hotel guests to borrow?

Irons, trouser presses, nail clippers, thermometers, cooling pillows, wine openers, and bottle openers are available. Please note that the number is limited.

Are guestroom toilets equipped with a washlet?

Available in all rooms.

May I request a specific rooms?

It is not possible to specify it, but we will accept it in the form of your request.

Are guest accommodations non-smoking?

All rooms are non-smoking. For smoking, there is a dedicated smoking area at the hotel.

Are there guest rooms with capacity for 3 to 4 people?

The Wing Tower is designed for families and groups. There are about 134 rooms for 3 to 4 people, equipped with standard beds. Ocean Tower has about 70 rooms for 3 people, with standard beds. However, it cannot be used by 4 people. *If there is a rush of applications, we may add an extra bed and guide you.

Do you have Hollywood twins (two single beds pushed together to make a double bed)?

We can prepare for Hollywood Twin, but it may not be possible depending on the room type.

We will likely be arriving quite late. Until what time is the front desk open?

The front desk is open 24 hours. Please let us know if your arrival time will be much later than planned.

What are the check-in and check-out times?

Check-in 3:00 PM Check-out 11:00 AM

Is late check-out available?

If you use the room after check-out, you will be charged separately, but if the room is full, we may refuse to extend it.

Do guest rooms have Internet access?

Free Wi-Fi connection is available in all guest rooms. Please use it for business use, searching for tourist information, etc.

Are slippers and indoor clothes provided?

We provide this service, however, please use them only in the guest room.

Can I drink water from the tap?

Yes, you can. Please use it safely as drinking water for pots, etc.

Is there any cleaning service during my stay?

ECO cleaning (simple cleaning) is available. Change of towels and garbage collection only.
*ECO cleaning for 2 consecutive days. Example: If arrival day is 1 Apr, 2 Apr = ECO, 3 Apr = ECO, 4 Apr = normal cleaning.

ABOUT RESTAURANT

What kind of restaurants does the hotel offer?

“Dan Ryu Mansai” where you can enjoy Japanese, Western, Chinese and Ryukyu cuisine, “BBQ Garden CHI” where you can enjoy 30 kinds of BBQ buffet including carefully selected beef and fresh seafood, branded meat such as Okinawa wagyu beef and Yanbaru island pork. There is Yakiniku Asa, a yakiniku specialty restaurant where you can fully enjoy yakiniku with Binchotan charcoal, and Sunset Terrace, a garden poolside location cafe that is open only during the summer. >> Click here for details.

Are restaurant reservations necessary for dinner or other occasions?

Yakiniku Cho is by reservation only. Reservations are not required for other restaurants. *There are some seats available from 18:00 to 19:00.

Can I make reservations for breakfast?

No, you can not make reservations for breakfast. Please come directly to the restaurant during business hours.

What is the maximum number of guests that can book?

100 people for both Danryumansai and BBQ Garden. 20 persons for Yakiniku Cho (by reservation only). 30 persons for Sunset Terrace (open during summer).

Can I choose a seat?

We accept requests. Please note that we may not be able to meet your request depending on availability.

What time do the restaurants begin serving lunch?

Business hours are 11:30 AM-2:30 PM. Last order at 2:00 PM.

What time do the restaurants begin serving breakfast? What is on the breakfast menu?

Breakfast hours are 6:30 AM-10:00 AM (last order 9:30 AM). The dishes are Japanese and Western buffet. *Between 7:30 AM-8:30 AM is expected to be crowded.

Are there any restaurants with private rooms?

All restaurants do not have private rooms. Semi-private rooms (max. 6 seats) are available at Yakiniku Cho.

Are there any restaurants that allow smoking?

All restaurants and bar lounges in the building are non-smoking. Please use the following smoking areas for restaurant guests. Next to the main entrance on the 1st floor of Wing Tower or near the entrance to the Lagoon Patio on the 1st floor of Ocean Tower.

May children also dine in the restaurants?

Yes, it is okay. We also have a children’s menu, so please feel free to come by.

Can I use a wheelchair or baby stroller?

Yes, you can use it in all restaurants. Please ask our staff for direct support for the BBQ Garden CHI, located in the basement.

Can you accommodate food allergies?

We will do our best to accommodate allergies so that everyone can enjoy the meal. Please inquire in advance. Allergy labels are available on the buffet tables at Danryumansai and BBQ Garden CHI.
(Allergy labeling includes: eggs, dairy products, sesame, wheat, soybeans, shellfish, buckwheat, and peanuts.) We also accept advance reservations for low-allergen set menus for kids.

Is there a baby food menu?

We accept orders for 950 yen per meal (with tax). (Reservations required by 8:00 PM the day before the date of use)

Can I take food to go?

Due to the guidance of the Health Department, we do not allow customers to take food home from each restaurant.

Is there a dress code?

Swimsuits are not allowed at the following 4 restaurants: Danryumansai, BBQ Garden, Yakiniku Cho, and Bar Taira. *Only Sunset Terrace (open during the summer) allows swimsuits.

Do you accept credit cards?

VISA, JCB, DC, UC, NICOS, AMEX, Diners, UFJ, Master, Saison, Ion, and Orico are accepted.

Do you accept e-money?

Payment by Rakuten Edy, iD, WAON, nanaco, QUICPay, Kitaca, Suica, PASMO, manaca, TOICA, ICOCA, SUGOCA, nimoca and Hayakaken are accepted.

Can I pay by gift card?

JTB (Nice Gift, Nice Stay), JCB, VISA, DC, and Mitsubishi UFJ NICOS gift cards are accepted.

ABOUT BABY & BARRIER-FREE

Do you offer baby food?

Reservations can be made by 8:00 PM the day before. Free baby food is available only for guests who use the restaurant for dinner. (There is no free baby food at breakfast.)

Are complimentary baby cribs and strollers available?

Yes, you can use it for free. However, the number is limited, so please make a reservation as soon as possible. It can be used both inside and outside the hotel.

Are bed guards available?

We rent bed guards free of charge. As the number is limited, please make a reservation in advance. We also have a Japanese-style room, so please feel free to contact us.

Are there wheelchair-accessible guest rooms?

Unfortunately we don’t have any

Are baby products on sale in the hotel?

We sell baby food, paper diapers, etc. at the convenience store on the 1st floor of the Wing Tower. In addition, only when using the restaurant, we accept baby food menus with advance reservations.

Where can baby bottles be sterilized?

Please ask at the restaurant or front desk.

My child is small and does not need a bed. Does that change the accommodation charge?

Children under 3 years old who sleep with their parents will be free of charge.

Are complimentary wheelchairs available?

They are available free of charge inside the hotel. The number is limited, so please make a reservation as soon as possible. We also have a shower bench and a four-point cane for the bathroom, please feel free to contact us.

Is someone in a wheelchair able to get around inside the hotel?

We have made steps as small as possible, including at the entrance, and have installed slopes and other facilities. There is also a dedicated wheelchair parking space and a dedicated restroom on the second floor of the Ocean Tower.

Are seeing-eye dogs or other service dogs allowed?

Yes,In addition to accommodation, you can also use the restaurant with your companion.

ABOUT MARINE SPORTS & POOL

When does the private beach open for swimming?

It depends on the year, but as a guideline, the beach opens in mid to late March.

How many minutes does it take to walk to the private beach?

takes about 10 to 15 minutes on foot, but there is a shuttle bus that will take you to the beach in 4 to 5 minutes. Departure and arrival locations may change depending on the season. Please feel free to ask at the front desk.

Are swim rings and swimsuits available to borrow?

We do not have floats for rent, but we do rent beach mats and float glasses for a fee. Swimsuits can be rented for 500 yen at the reception of the large observatory bath, and are sold at the hotel shop and beach convenience store.

What marine activities are offered? What are the rental and participation fees?
Is diver certification required for scuba diving?

Experience diving is okay without a license. An instructor will accompany you, so even first-timers can use it with confidence.

I have a small child. What sort of marine sports may my child participate in?

・Menu from 0 years old Glass boat
・Menu from 1 year old Child tube
・Menu from 4 years old Sea kayak (double)
・Menu from 100 cm or above Dragon boat Ski biscuit Marble
※ All accompanied by a guardian

What is a glass-bottomed boat?

A glass bottom boat is a vehicle that allows you to enjoy the coral and fish on the seabed from inside the boat.

Do you rent jet skis?

Since our beach has a route (a route for ships to pass), we do not offer rentals, but there is a marine sport called a jet ski cruise where you can ride with our beach instructor. Due to the revision of the law from June 1, 2003, customers who do not have a ship license cannot drive. In addition, even if you have a boat license, we do not allow customers to drive for safety reasons.

How much time is spent underwater during the sea walk?

The time to enjoy the water is about 15 minutes, but the course will be about 1 hour including travel time.

Is there a pool?

Yes, there is. The hotel has a garden pool, an indoor pool, a lagoon patio (outdoor pool), and a beachside pool on the beach. There is also a pool for children, so you can use it with confidence. However, from a safety point of view, we do not allow children to use it alone. *The indoor pool does not have a children’s pool and has a maximum depth of 1.5m.

ABOUT FACILITIES

Do you accept credit cards?

Yes, VISA, JCB, DC, UC, NICOS, JACCS, AMEX, Diners, Oaks, Million, Saison, Aeon, Edy, debit card, UnionPay card can be used.

Do you accept electronic money?

At the front desk, shops, and some restaurants, you can pay with electronic money (Rakuten Edy, iD, WAON, nanaco, QUICPay, Kitaca, Suica, PASMO, manaca, TOICA, ICOCA, SUGOCA, nimoca, Hayakaken).

Do you accept gift cards?

We accept JTB (Nice Gift, Nice Stay), JCB, VISA, DC, and Mitsubishi UFJ NICOS gift cards. There are other gift cards available, so please call us before using them.

If I reserve a guest room online, when should I pay for my accommodation?

Regarding the usage fee, we will deposit the accommodation fee in advance at the time of check-in. Please note that the difference between the deposit and the deposit will be settled at check-out.

Is there an ATM inside the hotel?

There is no ATM in the hotel, but there is a convenience store with an ATM on the hotel’s private beach (4-5 minutes by car).

Is there a convenience store near the hotel?

It is located on the hotel’s private beach, which is about 4-5 minutes away by car. It is also located inside the hotel, and is open from 7:00 AM to 11:00 PM.

How long would it take to visit the glass works? What is the fee?

It takes about 10 to 15 minutes per person, and the price starts from 2,500 yen. *Prices vary depending on the product.

Are there facilities in the hotel where we can play and have fun on a rainy day?

We have a game corner, karaoke box, wonder room, and etc.

Do you have karaoke?

Yes we do, however, reservations are required. Please inquire at the front desk.

Where is the Kid’s Corner?

Located on the 1st floor of the Wing Tower. Business hours: 7:00 AM- 9:00 PM

Is there a computer available?

There is no computers for guests available. Please contact the front desk if you need to print out a copy.
Address for sending data:

Are towels available at Mori-no-Yu and Umi-no-Yu?

Bath towels and face towels are available at the reception.
*This is a paid facility. Fee for Adult ¥ 1,000 and for child (elementary school student) ¥ 500. Guest can use it as many times as needed until the following morning.

Is there a coin-operated laundromat in the hotel?

It is available at Mori-no-Yu entrance on the 1F of the Wing Tower and at Umi-no-Yu entrance on the basement 1F of the Ocean Tower.

Is there an ice machine?

Yes, they are installed on the 2nd and 5th floors of the Wing Tower and the 2nd, 5th and 7th floors of the Ocean Tower.

Is there a copier or fax machine that I can use?

We accept it at the front desk. (paid)

I would like to send my luggage prior to arrival. Will the hotel receive it for me?

Please send us your name and the date of your stay. Please collect your luggage at check-in.

Is there a parcel drop-off service in the hotel?

Yes, please use the home delivery corner in Store No. 1.

Is there a smoking area?

There are two locations. One is located next to the main entrance of the Wing Tower and the other on the 1st floor of the Ocean Tower.

Is there a vending machine where I can buy alcohol?

There is no service available in the building. Please use convenience stores.

Can I do fireworks?

Only fireworks purchased at SHOP #1 can be used at Kariyushi Beach during the summer season. Buckets and lighters are available for rent at the beach.

Can I use the pool/beach after check-out?

Available until 12:00 PM after check-out.

Can I get medicine?

The Pharmaceutical Affairs Law prohibits to provide medicines. *Several types are available at the “KBC Store”.

Are there any events at the hotel?

We hold events where you can enjoy music by Okinawan artists, Okinawan folk songs, and Eisa from time to time.

ABOUT EQUIPMENT

Where are the amenities?

Amenities are available at the amenity station on the 1st floor of the Wing Tower (next to the main entrance). Please help yourself to the amount you need. (As part of our commitment to SDG’s from April 1, 2022)

Is there a cell phone charger available for loan?

Available at the front desk. Please inquire at the front desk for compatible models.

Can I have disposable chopsticks?

Available at the front desk.

ABOUT ACCESS

How can I get from the airport to the hotel?

Using the Okinawa Expressway, you will arrive in about 70 minutes. A limousine bus is also available from the airport.
>> Click here for details.

Is there a shuttle to the hotel?

Unfortunately, there is not. Please use public transportation.

Does the hotel have parking?

500 yen (tax included) per car per night / Maximum 1,500 yen (tax included) (1,000 yen for 2 nights / 1,500 yen for 3 nights or more)

Can the hotel call me a taxi right away?

There is always a waiting vehicle, so you can use it immediately. If the waiting vehicle is out, it will take about 15 to 30 minutes.

How far of a drive is it from the hotel to key tourist destinations (attractions)?

・Shuri Castle Park (Naha City) about 60 minutes
・Ryukyu Village (Yomitan Village) about 40 minutes
・Nago Pineapple Park (Nago City) about 20 minutes
・Neo Park Okinawa (Nago City) about 25 minutes
・Kouri Island (Nakijin Village) About 40 minutes
・ Churaumi Aquarium (Motobu Town) About 50 minutes

OTHERS

What does the “Kariyushi” mean in the hotel’s name?

“Kariyushi” is an Okinawan dialect word that means “happiness” or “auspiciousness”.

Please tell me the temperature, humidity and sunrise/sunset times?

The maximum temperature in summer is around 32°C. Sunset is around 7:30pm. The maximum temperature in winter is around 14 degrees. Sunset is around 5:30pm to 6:00pm.

May I arrange for a cake on a birthday or other anniversary?

In addition to cakes, we can also arrange fruit platters and flower arrangements.

Are there activity programs?

There are “Kariyushi Forest Trekking” where you can experience the nature of Okinawa and “Ryukyu Glass Experience” where you can make only one original glass in the world.
>> Click here for details.

Is there a hospital near the hotel?

“Okinawa Prefectural Northern Hospital” is located about 20 minutes by car from the hotel. (Okinawa Prefectural Northern Hospital 0980-52-2719)
・Internal medicine
・Surgery
・Pediatrics
・Others are also available.
・We have an emergency center. (Available 24 hours)

May I use the hotel and its facilities even if I have a tattoo?

All tattoos, including one-point tattoos, are prohibited in the hotel and all facilities. Please wear a jacket, etc. inside the facility.